1.1 A reservation is not confirmed until a booking confirmation number is provided and at least 25% deposit paid.
1.2 All offers, prices, terms and conditions are subject to change without notice prior to a booking confirmation being issued.
1.3 Details of our services are subject to change at any time, however we endeavour to keep our website up-to-date with these details.
2.1 All prices are in Japanese yen and include a 5% consumption tax.
3.1 Payment of a 25% deposit of the total accommodation is required via our online payment page to secure your booking.
4.1 Outstanding Accommodation Package payments are required 60 day prior to check-in. Unless The Ridge is notified of any payment issue, your Accommodation Package will automatically be cancelled 50 days prior to booked check-in date and the registered credit card charged the total outstanding accommodation amount.
4.2 For the protection of our guests, we provide a secure server for The Ridge online services that contain confidential information. This is encrypted by using Secure Socket Layer Protection (SSL), that was developed so that only the internet recipient should be able to decypher messages addressed to them. This will significently improve security of data provided by and to our customers.
5.1 Cancellation of accommodation total after 14 days of confirmation but more than 6 months prior to check in - half deposit forfeited.
5.2 Cancellation between 6 months and 60 days prior to check in - full deposit is forfeited, ie. nil refund of deposit.
5.3 Cancellation less than 60 days prior to check in - 100% of the accommodation total, ie. full amount of confirmation invoice is due and payable.
5.4 Upon confirmation of your booking, you authorise The Ridge to charge any cancellation charges to your registered credit card.
6. BOOKING AMENDMENTS
6.1 Where you do not utilise components of, or cancel any third party services confirmed as part of your booking, the third party vendors terms will be upheld. Therefore, refunds will only be provided if available.
6.2 Any confirmed third party service changes required due to unforeseen circumstances will be rescheduled to the best of our ability and service availability, however no guarantee provided.
6.3 If you reduce your confirmed accommodation dates more than 60 days prior to check in, 50% of the cancelled amount will be credited to your booking, less than 60 days prior to check in, nil amount will be credited.
6.4 You must make all requests for changes to your booking in writing. Any changes will be noted in your booking confirmation and returned in writing. Verbal requests cannot be accepted.
7.1 We reserve the right to substitute or upgrade accommodation with other accommodation to a comparable standard and type.
8.1 You accept responsibility for loss or damage to the accommodation, fittings, furniture and keys during your confirmed period of stay at The Ridge, and authorise all associated costs be debited to your registered credit card.
8.2 Your personal possessions, including lift passes and hire equipment booked by us are your responsibility during your stay at The Ridge.
8.3 If any guest of The Ridge, or invited person, smokes inside an accommodation room or internal communal area, the associated registered guest's credit card will be debited a Y15,000 cleaning fee.
9. CHECK IN / OUT
9.1 Your confirmed accommodation is available for occupation from 2.00pm on day of confirmed check-in. The accommodation must be vacated by 10.00am on the day of confirmed check out, unless otherwise agreed in writing by The Ridge.
9.2 Japanese law requires that we obtain names, passport details, addresses and occupations for all guests.
10.1 Your accommodation room will be serviced daily, including garbage removal, vacuum and room tidy.
10.2 Linen and towels are changed every 3 days, or once for stays 7 nights or less. Fresh towels an be provided more frequently upon request.
11.1 The Ridge is a non-smoking hotel. Designated undercover outdoor smoking areas are provided. Smoking on your room balcony is only permitted if the doors are closed.
12. TRAVEL INSURANCE & LIABILITY
12.1 From the date of your booking confirmation, you agree to protect yourself and the people in your group against all risks of travel, including cancellation of all or part of your booking, with appropriate Travel Insurance arranged independently of The Ridge.
12.2 The Ridge Hotel & Apartments is operated wholly in Japan and the law of Japan applies to all services provided.
12.3 Any services provided by third party vendors fall under their terms and conditions.
12.4 From the date of your booking confirmation, you agree to protect yourself and the people in your group against all risks of travel, including cancellation of all or part of your Accommodation Package, with appropriate Travel Insurance arranged independently of The Ridge.
The Hotel and its website is owned and operated by Sabco Holdings Pty Ltd, trading as The Ridge Hotel & Apartments,
ABN 29 056 826 709, being an Australian Business.